Hentec/RPS logo Hentec/RPS   |  Help Center
Log in to check your tickets

Helpdesk 101

Getting started using Helpdesk

Helpdesk 101

  • What personal information are you tracking?
  • Can I use email to reply to a ticket?
  • I don't find my answer in the knowledge base, what should I do?
  • I created a ticket, when can I expect an answer?
  • What is a ticket? Is it the same as a request?
Help desk software by Mojo Helpdesk